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Can't transfer a character?

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Hello. For some reason I can't have my character transfered? I tried twice - the first time it said "Error". Then I thought something didn't go through, so I decided to do it second time, and it was rejected. What's up with that? Is this because I made a different character before the transfer? Please, help me. Thanks in advance. My email is [email protected] and here's the screenshot of how it looks like.

 

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Hello! 807 application completed. You have taken advantage of the conditions and created the character Flamenut.
Its deletion does not cancel the fact that the application was completed.
2019-01-17_23:20:59 Account: ****** (IP: 178.36.***.***) Create Character:[Flamenut] (GUID: ******)
2019-01-17_23:21:19 Account: ****** (IP: 178.36.***.***) Delete Character:[Flamenut] (GUID: *******) 

 

811 application canceled. We transfer the same character from the same account and with the same nickname from the game world only once.
Terms and conditions can be found http://forum.epicwow.com/topic/26683-faq-po-besplatnomu-perenosu-personazhey/

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